Internal Sales Administrator

Assist customers with queries telephonically with orders and or orders placed via email.

Description

• Capture customer orders on  SAGE / Pastel Accounting
• Print Picking slips and ensure picking slips are given to a relevant person in stores
• Generate Credit Notes & re-invoice.
• Run daily back order list and attend
• Assist with supplier orders and follow on back orders from suppliers
• Check emails at the end of each day to ensure no emails from customers were missed
• Process supplier invoices accurately
• Assist customers with quotations and product information
• Customers are to receive quotations on the same day request for quotation was received
• Ensure that paperwork for outsourced work is accurate
• Escalation of unresolvable issues or problems
• Assist with any reasonable task requested by management within this department and the company as a whole
• Understand and adhere to Company Policies and Procedures and Management Systems requirements

Requirements:

• Grade 12
• Sound financial knowledge to do accurate calculations and quotes
• Experience within Industrial and Construction Industries
• Knowledge of Electrical Tools and Equipment, Fasteners, Abrasives, PPE, etc
• Outgoing personality and must relate well with different people.
• Level-headed and comfortable working in a very stressful environment.
• Excellent verbal and written communications skills
• Excellent interpersonal skills
• Bilingual
• Sage Evolution or PASTEL experiences beneficial