As an Account Manager, applicant will be responsible for planning coordinating, and administering market research projects. Managing account activities, and partnering across departments to ensure efficient and quality deliverables based on SLAs. Project design, processing, and implementation. Designing and assessing questionnaires. This position is key in using the best research design and translating data into insights.
Roles and Responsibilities:
- Data Analysis
- Data consolidation and presentation with recommendations
- Translate data into insights that address key client business questions and ability to operationalize research techniques that deliver rich and deep insights into our customers
- Develop and implement appropriate reporting, tracking, and analysis methods
- Knowledge and understanding of core statistical techniques, metrics, and approaches used in experience management measurement programmes and research
- Project management requirements and objectives
- Ensure sound relationships with all internal and external stakeholders
- Process improvement and efficiency
- Monitor the progress of the survey
- Providing strategic guidance and insight to clients, whilst building knowledge on key and new research methodologies
- Interacting with clients on a day-to-day basis
- Client advisory- proactively addressing client requests
- Face-to-face meetings with clients, client training, and client presentations
Competencies:
- Strategic Thinking/Insights
- Business Acumen
- Analytical thinking
- Attention to detail
- Customer insight & focus
- Relationship building/Networking
- Service delivery excellence
- Decision making
- Open & effective communication
- Problem-solving
- Process Orientation
- Adaptability
- Negotiation
- Report Writing
- Time management
Requirements:
- 3-year degree- preferably in Research, Marketing, Business, Economics, Social Science
- Computer literate
Apply before Mar 31 2023
Please note: As all IQbusiness roles require honesty in the handling of or access to cash, finances, financial systems, or confidential information; our recruitment process requires that the following background checks be completed: credit, criminal, ID, and qualification verification. IQbusiness is committed to sustainable growth and transformation, we embrace diversity and employ previously disadvantaged individuals.
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