Assist customers with queries telephonically with orders and or orders placed via email.
- Capture customer orders on SAGE / Pastel Accounting
- Print Picking slips and ensure picking slips are given to a relevant person in stores
- Generate Credit Notes & re-invoice.
- Run daily back order list and attend
- Assist with supplier orders and follow on back orders from suppliers
- Check emails at the end of each day to ensure no emails from customers were missed
- Process supplier invoices accurately
- Assist customers with quotations and product information
- Customers are to receive quotations on the same day request for quotation was received
- Ensure that paperwork for outsourced work is accurate
- Escalation of unresolvable issues or problems
- Assist with any reasonable task requested by management within this department and the company as a whole
- Understand and adhere to Company Policies and Procedures and Management Systems requirements
- Grade 12
- Sound financial knowledge to do accurate calculations and quotes
- Experience within Industrial and Construction Industries
- Knowledge of Electrical Tools and Equipment, Fasteners, Abrasives, PPE, etc
- Outgoing personality and must relate well with different people.
- Level-headed and comfortable working in a very stressful environment.
- Excellent verbal and written communications skills
- Excellent interpersonal skills
- Sage Evolution or PASTEL experiences beneficial