UIF TERS Error Codes | Everything You Need to Know

Here’s everything you need to know about UIF TERS Error Codes. The Unemployment Insurance Fund (UIF) introduced the Temporary Employer/Employee Relief Scheme (TERS) to supplement the loss of income experienced by workers in South Africa.

This is after the Covid-19 pandemic and subsequent lockdowns resulted in many people in South Africa losing their whole or a portion of their income.

Employers submit claims on behalf of their employees. However, errors or mistakes made in the application process could leave employees without crucial relief.

If these mistakes are made, employers will receive error codes from the UIF. In this article, we look at what the various error codes mean, why you received them and what you could do to resolve the issues.

Here Are All The Error Codes Related To Data And Ters Benefit Considerations.

Error_Desc/Error Code


Definition 


Reason and Required Action 


Salary received during shutdown period is more or equal to Normal Salary


Leave Income is equal to or more than the normal salary 


(UIF Declared Salary) 


According to the UIF’s records, the employee has not suffered a ‘loss’ of income and is therefore not entitled to receive TERS benefits


Average Salary For Employer not found 


No Monthly salary has been included in the claim 


The “Monthly Salary” field is blank. 



Go back to the TERS portal, under saved employees, and capture correct data. 


Shutdown From Date not found.


No shutdown from the date provided by the employer.


The “Shutdown from Date” field is blank. 




Please go back into the TERS portal, under 'saved employees' and capture correct data.


Leave Income is a negative Amount


Remuneration during lockdown (leave Income) is reflecting as a Negative Amount.


Likely an error during import of CSV file, the “Remuneration during Lockdown/Leave Income” field contains a negative amount. 




Please go back into the TERS portal, under saved employees, and capture correct data.


Monthly Salary is a negative amount


Monthly Salary is reflecting as a Negative Amount.


Likely an error during import of CSV file, the “Monthly Salary” field contains a negative amount. 




Please go back into the TERS portal, under saved employees, and capture correct data


Salary change received. Send Declaration to accommodate salary change.


Salary as per TERS portal (discrepancy) does not match the salary on Siyaya


Only exception cases are allowed, e.g.: maternity or unpaid leave in March 2020. 




Process to follow to declare exceptions is the digital ui19 or uFiling to update the salary on the Siyaya database.


No Payment found for the ID to raise discrepancy


Discrepancy can be raised only on a paid claim period.




The initial Claim is not paid and therefore discrepancy invalid. Such discrepancies are discarded.


Discrepancy can only be raised if a payment was made. 




If no payment was made for this employee, then the data issue can be resolved by correcting data under the saved employee list. 


Applicant qualifies for no payment after settlement of Overpayment from previous benefit.


Applicant had overpayment from previous pay cycle. The overpayment has been recovered in the current pay cycle and nothing is left to pay since the overpayment amount is greater or equal to the benefit of the current payment cycle.


If a previous overpayment was realised by the employer and refunded to the UIF, please complete the refund template (all individual records) and send to [email protected]  with Proof of Payment.


Applicant qualifies for no payment after reviewing discrepancy.


Discrepancy application has been processed and the applicant qualifies for no payment. 


Will remain a rejection – no payment is due to client.


All outstanding overpayments are not settled yet, discrepancy payment can be released after settlement


Employee has overpayment, which has not been recovered totally. Outstanding discrepancy payments cannot be done.


If a previous overpayment was in fact realised by the employer and refunded to the UIF, please complete the refund template (all individual records) and send to [email protected] with Proof of Payment.


Read Also:

How To Check UIF Status | Ultimate Guide

What To Do About UIF TERS ‘No Declarations Found’ Error Codes

General Information About UIF Maternity Benefits

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