At the beginning of the Covid-19 pandemic, the Temporary Employer/Employee Relief Scheme (TERS) was created to help people whose income was lost due to the pandemic.
At the beginning of the Covid-19 pandemic, the Temporary Employer/Employee Relief Scheme (TERS) was created to help people whose income was lost due to the pandemic.
Since the inception of TERS, the Unemployment Insurance Fund (UIF) has paid more than R63 billion in relief. Last month the UIF issued a notice to all employers to correct mistakes related to TERS claims as this was preventing claims from being finalised.
“We have observed that most Covid-19 TERS payments are unsuccessful due to employers or their representatives failing to follow the application procedures correctly. The application platform provides error messages and guides employers on what they need to do to correct mistakes,” said Advocate Mzie Yawa, Acting UIF Commissioner.
Below is the list of UIF TERS Error codes related to BANK VERIFICATION and what they mean:
- FAILED bank verification: Failed automatic bank verification
- Invalid Branch Code: Incorrect Branch Code
- Bank Name not found: The Bank Name provided during the application process was not found
- Account Number not found: The Account Number you provided on behalf of the employee was not found
- Account Type not found: The Account Type you provided was not found. (This information is mandatory)
- Branch Code not found: No branch code found
If you encounter any of these error messages, you are encouraged to call the UIF call centre to start the manual bank verification.
You can contact the UIF’s toll-free call centre on 0800 030 007
